Terms of service
These terms are an agreement between your cafe or restaurant (“you”) and Aman Sharma (New Delhi, India) (“we”), who provide cafeaiOS. By creating an account you accept them.
What cafeaiOS is
Software for cafes and restaurants: table-QR ordering, an AI assistant that talks to your guests, kitchen, waiter and owner screens, loyalty vouchers, WhatsApp messaging and reports. You subscribe; your guests use it free.
Your account
You must be 18 or older and allowed to act for the business. You are responsible for the logins you create for your staff and for keeping passwords private. Tell us straight away if you think a login has been misused.
Fees and payment
- The first 30 days are free for new cafes. After that, the plan you choose is billed monthly or yearly in advance, at the price shown on our website and in Billing.
- A one-time onboarding fee covers menu entry, the table QR kit, WhatsApp setup and staff training.
- We are not currently registered for GST, so no GST is charged on our invoices. If that changes we will tell you before the next invoice.
- You can pay by UPI or bank transfer to the details on your invoice (or by an online payment link when we offer one). An invoice counts as paid when the money reaches us.
- If an invoice stays unpaid, everything keeps working for a 7-day grace period. After that the dashboards pause until it is paid, but table QR ordering keeps working so your service never stops.
Your guests’ payments
Money your guests pay goes directly to you: to your own UPI ID, your own Razorpay account if you connect one, or at your counter. We never hold your guests’ money.
The AI
The assistant answers from your menu and the facts you teach it, and calls a waiter when it does not know. It can still make mistakes. You remain responsible for what your cafe serves and charges, including prices, ingredients, allergens and offers, so check what it has been taught from time to time.
WhatsApp and your guests’ data
WhatsApp messages are sent from your cafe’s own WhatsApp Business number, under Meta’s rules. Send offers only to guests who shared their number with you, and honour STOP requests (the app does this automatically). You are responsible for having a lawful reason to contact your guests; we process their data for you as described in our privacy policy.
Fair use
Do not use cafeaiOS for spam, illegal content, or to mislead guests. We may suspend an account that does, or that leaves invoices unpaid, after telling you why.
Cancelling
No lock-in. Cancel from Billing or by email at any time; your plan runs to the end of the period you paid for and does not renew. You can ask for an export of your data before the account closes. Refunds are covered in our refund policy.
Availability and liability
We work hard to keep cafeaiOS running, but it is provided “as is”. We are not liable for lost sales or data caused by outages, third-party services (WhatsApp, payment providers, AI providers, hosting) or your own network. Our total liability is limited to the fees you paid in the last three months.
Changes and law
We may update these terms; for important changes we tell you in the app at least 15 days before they apply. Indian law applies, and the courts at New Delhi have jurisdiction.