Refund & cancellation policy
Free month first
Every new cafe gets 30 days free, so you can decide before paying for a plan.
Subscription fees
Cancel at any time; you keep the service until the end of the period you paid for. Monthly fees already paid are not refunded. If you paid yearly, we refund the unused whole months when you cancel within the first 60 days.
Onboarding fee
Refunded in full if you cancel before we start the setup work (menu entry or QR kit). Once setup has started it is not refundable, because the work has been done.
If something goes wrong on our side
If a fault on our side stops your cafe from using cafeaiOS for more than 24 hours in a month, tell us and we credit those days to your next invoice.
How to ask
Email hello@cafeaios.com from your registered email address with your cafe name and invoice number. Approved refunds go back to the account you paid from within 7 to 10 working days.
Your guests’ payments
Refunds for food or drinks are between your cafe and its guests; that money goes directly to the cafe, not to us.